Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. We research Curaçao casinos not on GamStop for UK readers, and most of the messages we get are about the same handful of things: a bonus term that reads differently on the casino's own site, a payment method that turned out not to work in pounds, a withdrawal that stalled at verification, or a page here that needs updating. All of that is worth writing to us about.
Email is the only channel we run: [email protected]. We aim to reply within two working days. One thing to be clear about first, because it saves people time.
We are not a casino and cannot act on your account
Non Gamstop Casinos is an independent comparison and review publisher. We do not operate any of the brands listed on this site, we cannot see your balance, release a withdrawal, unlock a bonus, verify your documents or close an account. If your problem is with a specific operator, the casino's own support team is the only place it can be resolved, and after that the operator's complaints procedure and any dispute service named in its terms.
What we can do is explain how a term is normally written, tell you what we have been able to verify about a brand, and correct our own pages when they are wrong.
Commercial disclosure
Some links on this site are commercial and the publisher may earn a commission when a reader signs up through them. That arrangement has no bearing on rankings, scores or what we write about a brand's weaknesses. If you believe a page reads like an advert rather than a review, say so in your email — we would rather hear it than not.
What to put in your message
- The brand name as it appears on this site, so we are looking at the right operator.
- The page or section you are referring to, and the date you read it.
- What you were told by the casino, ideally copied from its terms or from a support transcript.
- Whether you are writing about a bonus, a payment, a withdrawal, a game or a sportsbook market — it routes the message faster.
Please do not send us passwords, full card numbers, copies of your passport or driving licence, or bank statements. We have no use for them and no reason to hold them. Redact anything identifying before you attach a screenshot.
The questions we answer most often
Bonus terms and wagering
Headline percentages are the least useful part of an offer. The figures that decide whether a bonus is worth taking are the wagering requirement, whether it applies to the bonus alone or to deposit plus bonus, the game contribution table, the maximum bet allowed while a bonus is active, the expiry date and any cap on what you can cash out from bonus funds or free spins winnings.
Three of the largest offers on our list show how differently the same headline can behave:
| Brand | Editorial rating | Advertised welcome offer | What to check before claiming |
|---|---|---|---|
| Betmica | 10.0 | 570% up to £5,700 + 270 free spins | Whether the full 570% needs several qualifying deposits, the wagering multiple, and any cashout cap on spin winnings |
| Kikibet | 9.9 | 350% up to £5,555 and 300 free spins | Minimum deposit per tier, spin value, expiry window and maximum bet while wagering |
| Betninja | 9.9 | £1,000 bonus and 100 free spins for new players | Whether it is a single match or split across deposits, and which slots the spins are locked to |
| WinnerIsland | 9.9 | Up to €1,000 + 100 free spins | Euro-denominated offer — ask about GBP accounts and conversion before depositing |
| Smash Casino | 9.8 | 600% up to €10,000 slots package | Package structure, game contribution, and the euro-to-pound position |
Offers change without notice. Everything in that table is advertised by the operator, not verified by us on a given day, and the casino's own terms page is always the version that counts.
Payments, currency and fees
A common email starts "my card was declined". For offshore sites that usually comes down to the issuing bank rather than the casino. Typical UK options at Curaçao-licensed brands include Visa and Mastercard debit, bank transfer, e-wallets and, at several brands, cryptocurrency. PayPal is rarely available outside the Great Britain licensed market, so treat any claim that it is supported as something to confirm in the cashier before you commit.
- GBP accounts — if the offer is quoted in euros, as with WinnerIsland and Smash Casino, check whether you can hold a pound balance. If not, every deposit and withdrawal carries a conversion spread.
- Fees — ask whether the casino charges for withdrawals, and separately whether your bank treats a gambling deposit as a cash advance.
- Crypto — brands such as CoinPoker and Rivo lean on digital currency. Network fees, price movement between deposit and withdrawal, and the fact that crypto transfers are irreversible all sit with you.
- Timing and limits — e-wallets are normally quicker than bank transfer, but daily, weekly and monthly withdrawal caps matter more than the advertised processing speed. Read both.
Withdrawals, KYC and disputes
Most withdrawal complaints we receive are verification delays rather than refusals. Expect identity documents, proof of address and, on larger balances, source-of-funds evidence. Upload documents early rather than at the point of cashing out. If a withdrawal is held beyond the operator's stated window, put the request in writing to its support team, keep the reference number, and escalate through the complaints procedure set out in the terms. We can tell you what we know about a brand's process; we cannot compel an outcome.
Games and sportsbook enquiries
Questions about what is actually available also land here. Curaçao-licensed casinos typically carry slots including progressive jackpots, table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers. RTP and volatility are published per game by the studio, not by us, and mobile catalogues are often slightly smaller than desktop. Several of these brands also run a sportsbook alongside the casino, covering pre-match and in-play markets, accumulators, bet builders, cash-out and esports, sometimes on a shared wallet — which means a casino bonus can restrict sports betting until wagering is cleared. CoinPoker sits apart from the rest as a poker-led platform, so the product mix is different again. If you want the fuller picture before writing, our roundup of the best non GamStop casinos goes through it brand by brand.
Corrections and how we research
We do not deposit, play or withdraw at the casinos we cover. Our write-ups are desk research: operator terms and conditions, cashier pages, licence statements, software provider listings and publicly available regulatory information. Ratings are our editors' judgement, not customer review scores, and advertised withdrawal speeds are the operator's claim, not a measured result. Facts on this site were last reviewed on 23 September 2026 by Simon Lockwood.
If something is out of date, tell us which page and what changed. Corrections get priority over every other type of message.
Eligibility and regulation, in plain terms
You must be 18 or over to gamble in Great Britain. Casinos licensed in Curaçao are not licensed by the UK Gambling Commission, so the Commission's rules on deposit limits, advertising, dispute resolution and participation in GAMSTOP do not apply to them. Accepting British customers is not the same as being authorised to serve them. In practice that means weaker consumer protection than at a GB-licensed site: no GAMSTOP enrolment, no UKGC complaints route, and any dispute service will be the one named in the operator's own terms.
Note also that gambling regulation differs across the UK — Great Britain is covered by the Gambling Commission, while Northern Ireland operates under separate legislation.
If the reason you are writing is your gambling
Say so and we will reply with support information rather than casino content. GAMSTOP lets you self-exclude from all GB-licensed online operators for six months, one year or five years, and the exclusion cannot be lifted early. It does not cover offshore sites, which is exactly why blocking software on your phone, tablet and computer, plus a gambling block from your bank, is worth adding alongside it.
GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, with live chat on its website. Support is also available for family members. Gambling is entertainment that costs money; it is not a way to make an income or to deal with debt.
Before you send
A short, specific email gets a better answer than a long one. Name the brand, quote the term, tell us what you expected and what happened instead. If your question is really for the casino, its support team will get you further than we can — and if the answer they give you contradicts what we have published, that is precisely the message we want to receive.